Episode highlights:

• Defining productivity (1:35)
• Why organizations struggle to drive productivity gains (4:21)
• How to address lack of digital preparation and maturity (8:45)
• How customized technology can increase productivity (12:45)
• How AI and the augmented worker will contribute to future productivity (15:25)
• Myth-busting 4 common beliefs about productivity (19:03)
• What falls under CIOs’ leadership versus other CxOs (22:02)
• The partnerships CIOs should pursue to boost productivity (24:36)
• How workers spend productivity gains (26:09)

AI and digitalization are revolutionizing work, yet the anticipated boost in efficiency and cost reduction remains elusive for many. Moreover, less than 14% of organizations can support new ways of working offered by emerging technologies. This means that even in the age of AI, productivity rates continue to stagnate across industries. Gartner VP analyst Tori Paulman joins host, Gabriela Vogel, to discuss this challenge’s causes and myths as well as the recent trend of employee-built technologies that may offer a solution.

About the Guest

Tori Paulman is a Gartner vice president analyst who advises clients on the leadership of digital employee experience and digital workplace strategies, the workplace experience application market, employee experience journey mapping, and strategies for successful hybrid teams. They focus on helping executives and their teams with the leadership, talent and cultural shifts needed to succeed today and in the future of work. Tori co-leads Gartner's cross functional team researching the future of work for executive leaders. In addition, Tori leads the biannual digital worker survey. Now in its sixth iteration, this survey is Gartner's signature view on workers’ experiences and sentiment on technology used for work.

The worldwide disruptions caused by a faulty CrowdStrike update in July 2024 highlighted the unpredictable nature of today’s digital threats, and reminded CIOs that such crises could affect any vendor. In this episode of CIO Mind, host Ed Gabrys is joined by Leigh McMullen to discuss the critical importance of proactive resilience strategies and the evolving relationship between CIOs and CISOs. Leigh offers invaluable insights on avoiding self-inflicted-harm during these incidents, the need for better basics like timely patching, and effective communication with the board about cybersecurity.

Leigh C. McMullen is a Distinguished Vice President, Analyst, and Gartner Fellow in security and risk management at Gartner. Leigh provides CISOs with insights on navigating the C-suite and making impactful decisions. He specializes in future operating models, cybersecurity strategy, business engagement, and leadership development.

“The competition in the market is so fierce, we can’t hire ourselves out of those talent shortage problems. We have to look inside and re-skill and upskill our talent faster.” — Lily Mok, VP, Gartner IT Strategy, Execution and Organization team

Despite waves of layoffs, hiring skilled IT talent remains a critical challenge — especially as 79% of organizations plan to increase IT staff levels in 2024. Listen now as Gartner IT Strategy expert Lily Mok explains how to effectively respond to the talent shortage and other key trends impacting CIOs’ strategies.

Episode Highlights:

• AI and the future of work (1:29)
• The top trends affecting CIOs’ current and future strategies (4:29)
  • The cost-of-work crisis
  • Career growth opportunities
  • The global skills shortage
  • Employee engagement in the future of work
• How to address these trends and reduce talent shortage risks (8:29)
• How CIOs should develop talent (11:27)
• 3 crucial CIO insights for the future of work (21:29)

Lily Mok is a Gartner Vice President, Team Manager, working on the IT Strategy, Execution and Organization team. Lily focuses her research on helping CIOs and HR leaders develop strategies and programs to build a future-ready workforce. Lily has extensive experience in global HR and compensation consulting, and is a Certified Compensation Professional specialized in designing and developing employee reward strategy and programs.