Christophe Jacquet shares some provocative thinking about how the health, wellness, and consumer sectors are increasingly overlapping, including a health design thinking framework that helps us understand why meeting a need isn’t enough to design products and service lines that are successful. We have to consider expectations and life aspirations as well.

This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #175 and it originally aired in August 2021.

This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#372)

See omnystudio.com/listener for privacy information.

4 episodes in 1! Join our first-ever Health System Celebration Series as we recognize the accomplishments of 4 leaders in digital engagement and consumer experience – Northwestern’s Kali Arduine Ihde, URMC’s Michael Hasselberg, MultiCare’s Jeremy Harrison, and Ballad Health’s Taylor Hamilton.

All that, plus the Flava of the Week about Forward Health shutting down. What led to their sudden demise, and what can we learn about the appeal of tech-first, subscription-based health?

This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#371)

See omnystudio.com/listener for privacy information.

This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #160 and originally aired in May 2021.

On this one, Jill McCormick shared some provocative thinking about solving what she refers to as digital health’s “passionate problems.” When we use human-centered design and then tie that work to digital transformation, we start solving the problems that really need to be solved to move our businesses – and healthcare – forward.

This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#370)

See omnystudio.com/listener for privacy information.