• Security Guards

  • Nov 8 2024
  • Length: 12 mins
  • Podcast

Security Guards

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  • Summary

  • This week Colin Peacock is joined by Professor Adrian Peacock to explore innovations in retail security and security guards,


    They discuss how retailers are rethinking the role of security guards, weighing the benefits of extra store associate hours versus security personnel, and examining ideas like community guards.


    Retailers spend millions, and some hundreds of millions on security guards. In our mini benchmark study, 81% of the thirty six retailers who responded shared that their budget for guards will increase and at least, stay the same over the next 12-18 months.


    Yet retailers remain agitated about the role security guards play, and troubled by the difficulty in being able to accurately determine their return on investment.


    Each year, we get a chance as a working group to hear from the retailers in the group and over 120 registered for this year's meeting to swap notes and hear new ideas from their peers.


    This week's podcast summarises those discussions: New thinking when it comes to security guards.




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