Episodes

  • Generative AI Business Case Challenges

    Generative AI Business Case Challenges
    Aug 15 2024

    After all the hype of 2023, executives who funded several GenAI initiatives are impatient to see returns on investments, but organizations are struggling to prove and realize value. As the scope, scale and price of initiatives grow, aligning the economics (cost, risk and value) of GenAI is a top priority.

    Gartner predicts:

    At least 30% of GenAI projects will be abandoned after proof of concept by the end of 2025, due to poor data quality, inadequate risk controls, escalating costs or unclear business value.

    In this podcast, expert analysts discuss the “Peculiarly Challenging Business Case for GenAI,” for which the Gartner team focuses on measuring value and quantifying return on investment.

    About the Guest:

    Host Frances Karamouzis is joined by expert analyst Nate Suda. Nate covers digital strategy, execution and value creation with a focus on maximizing stakeholder value. Nate is in Gartner’s CIO practice on the FEVR team (finance, economics, value and risk team).
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    22 mins
  • Perils and Promises of Copilot for Microsoft 365

    Perils and Promises of Copilot for Microsoft 365
    Jul 11 2024

    Interest in Copilot for Microsoft 365 is surging. However, as more organizations experiment with and evaluate this generative AI offering, many questions are emerging about functionality, integration, cost, return on investment, risks, and approaches to deployment. In this podcast, Gartner experts discuss all of these areas and share current challenges, strategic recommendations and predictions for the future.

    About the Guest:

    Host Frances Karamouzis is joined by our expert analyst, Matthew Cain, who focuses on the intersection of technology, job skills and workforce culture. He is part of Gartner’s Digital Workplace research team, which advises executive leaders on planning and executing technology strategies that incorporate consumer, workforce and business trends.
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    31 mins
  • Demystifying AI and GenAI Infrastructure & Operations Realities

    Demystifying AI and GenAI Infrastructure & Operations Realities
    Jun 13 2024

    As we think about the continued fervor over AI and generative AI (GenAI), 2024 is shaping up to be very different from 2023 in three specific ways:

    Urgency and action — First, what we are starting to see among our clients is a sense of urgency, where enterprises are shifting from exploration to action. Last year was all about ideation. This year seems to be a lot more about implementation.

    Technology stack — The technology stack continues to evolve across multiple layers. At the silicon layer, we are starting to see new AI supercomputing innovations and new technologies from cloud providers. In the application layers, we see application-specific integrated circuits (ASICs). There are also networking innovations as well as shifts at the model layer (from large language models to multimodal models).

    Emergence of agents — We are seeing the emergence of a new area of agents as well as “agent-to-agent” ecosystems focused on connecting and planning approaches to reasoning for purposes of taking action. All of this is being combined with context and memories integrated with our systems and software.

    In this podcast, our expert analyst Chirag Dekate shares his insight and recommended actions to help I&O leaders deal with the realities of AI and generative AI in all three of those dimensions.

    About the Guest:

    Host Frances Karamouzis is joined by our expert analyst, Chirag Dekate. Chirag’s research focuses on providing strategic advice on generative AI systems, engineering AI pilots into production across a hybrid and multicloud context with an emphasis on AI (generative AI) infrastructures, quantum technologies (quantum computing, quantum sensing, quantum networking), high-performance computing, and advanced analytics infrastructures (quantum computing, neuromorphic, GPUs and beyond).
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    23 mins
  • Privacy Imperatives in the New Age of Data Wealth

    Privacy Imperatives in the New Age of Data Wealth
    May 9 2024

    The challenges of a modern, data-driven enterprise demand modern tools capable of dealing with the volume and, more importantly, the diverse uses of personal data. In addition, the pace at which modern privacy regulations are proposed and adopted has continued to accelerate. This has fueled adoption of privacy technology by organizations looking to standardize a global privacy approach for handling personal data. Privacy-driven trust can serve as a key differentiator when customers are looking for a reason to pick one brand over another in a homogeneous market.

    Strategic Planning Assumption

    By the end of 2024, three-quarters of the world’s population will have its personal data covered by modern privacy regulations.

    Executives seeking a positive balance between the organization’s overall success and corporate reputation should recognize that a mature privacy program is the entire organization’s responsibility. Privacy and data protection officers may take the lead, but CxOs have their respective responsibilities as well. In this podcast, we explore these issues and more.

    Host Frances Karamouzis is joined by our expert analyst, Bart Willemsen. Willemsen focuses on privacy-related challenges in an international context, as well as on ethics, digital society, and the intersection with modern technology, including AI.
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    36 mins
  • The Collision of Software Engineers and Data & Analytics Professionals

    The Collision of Software Engineers and Data & Analytics Professionals
    Apr 16 2024

    For 2024 and likely the next decade, business value creation will not happen without the successful blending of data and analytics (D&A) and software engineering at the core. Technology can be a failure point when not handled correctly, but it is often not the biggest roadblock to progress. Digital business acceleration will depend equally, if not more, on how you organize the required roles, skills and culture to drive this transformation.
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    25 mins
  • Understanding and Assessing AI-Ready Data

    Understanding and Assessing AI-Ready Data
    Mar 14 2024
    AI investment continues unabated, often with hundreds of proposed initiatives. Almost all initiatives demand data, which requires that cost, risk and time values are assigned to proposed use cases. In this podcast, we explore business and IT leaders’ quest to understand and assess AI-ready data.
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    26 mins
  • Digital Vanguard CxOs Team Up With CIOs to Achieve Value

    Digital Vanguard CxOs Team Up With CIOs to Achieve Value
    Feb 15 2024
    Information technology’s ubiquity and centrality to business performance have inspired the current generation of senior executives to unprecedented levels of digital ambition. Upward of 80% of CxOs outside IT feel responsible for leading digital transformation, building digital business strategies and fostering technology-enabled innovation. Yet, only about one in five CxOs leads digital initiatives in ways that have a high likelihood of hitting value targets.1It should come as no surprise then that two-thirds of CFOs report that their organizations’ returns from digital spending underperform expectations.2 Why is this? What accounts for the difference between CxOs that successfully drive business outcomes from digital initiatives and those who struggle? The answer has profound implications for boards of directors and CEOs whose digital ambitions are at all-time highs.Due to these findings, we focused our survey of CxOs on trying to understand what makes senior business executives successful at maximizing returns from digital. To that end, Gartner gathered data on CxOs’ track records with value delivery. We also collected a lot of other data about these CxOs on demographics, behaviors, resourcing and interactions with CIOs. One of the topline findings of this Gartner study was that only 20% of CxOs consistently meet or exceed their outcome targets for their digital initiatives. Only one in five is quite low. Gartner has coined a term for these CxOs — the Digital Vanguard. They are very successful at digital, but they also approach and resource digital initiatives very differently from other types of CxOs.CxOs in the Digital Vanguard are characterized by three key things:Co-lead digital delivery with IT.Engage frequently with their CIOs.Devote more staff and attention to tech work than the rest.Rather than sponsor IT projects, they co-lead digital delivery with their CIOs, and dedicate their own staff (not just IT’s) to building, implementing and managing their business areas’ tech stacks.Digital Vanguard CxOs are 1.5 to 2 times more likely to achieve their value targets from digital.The ubiquitous impact of digital technologies should be a wake-up call for CxOs reluctant to take ownership of digital initiatives. It will be up to CxOs themselves to put digital to work in their business areas. This is a significant departure from the traditional way of managing technology projects, where business leaders sponsor initiatives upfront, but IT functions handle all of the delivery and maintenance. It will require:More CxO time dedicated to digital initiatives end to end, from strategy to execution.More business area staff dedicated to building, implementing or managing technology.New teaming structures that foster collaboration with technologists within and beyond dedicated IT departments.Ultimately, new CxO mindsets and behaviors.The payoff is substantial: CxOs who take on end-to-end digital leadership responsibilities for their respective business areas are twice as likely to achieve outcomes from their investments in digital technologies compared with those who abdicate their digital leadership role.Evidence1 2023 Gartner Board of Directors Survey on Business Strategy in an Uncertain World. This survey was conducted to understand the new approaches adopted by nonexecutive boards of directors (BoDs) to drive growth in a rapidly changing business environment. The survey also sought to understand the BoDs’ focus on investments in digital acceleration; sustainability; and diversity, equity and inclusion. The survey was conducted online from June through July 2022 among 281 respondents from North America, Latin America, Europe and Asia/Pacific. Respondents came from all industries, except governments, nonprofits, charities and NGOs, and from organizations with $50 million or more in annual revenue. Respondents were required to be a board director or member of a corporate board of directors. If respondents served on multiple boards, they answered for the largest company, defined by its annual revenue, for which they were a board member. 2 2023 Gartner Strengthening CxO Digital Leadership Survey. This survey was conducted to investigate how CxOs outside IT take on digital leadership and execution responsibilities, the extent to which they resource digital initiatives, and how they and their teams collaborate with their CIOs and IT departments. The research was conducted online from 22 February through 28 April 2023. In total, 618 respondents were interviewed in their native language across North America (n = 303; the U.S. and Canada), Latin America (n = 68; Brazil and Mexico), Western Europe (n = 145; the U.K., Spain, Germany, France, the Netherlands, Portugal, Belgium, Denmark, Finland and Luxembourg) and Asia/Pacific (n = 102; Australia, New Zealand, China, Hong Kong, India, Taiwan and Singapore). Qualifying organizations reported enterprisewide annual revenue for fiscal 2022 of at least $50 ...
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    26 mins
  • AI-Infused Future of Software Developers and Synthetic Cohorts

    AI-Infused Future of Software Developers and Synthetic Cohorts
    Jan 11 2024
    The 2024 Gartner CIO and Technology Executive Survey found that 81% of respondents believe that building, developing or customizing digital technologies for the business area should be the responsibility of IT departments (led by CIOs). Only 15% of CIOs believe that this responsibility should be shared equally with business areas, according to the survey.1The ultimate responsibility for building, developing or customizing this software, whether within the CIO organization or in lines of business, falls to software engineering leaders. These leaders are in a key position to enable their organization to become builders of software, because they are at the intersection of business and technical domains, between strategy and implementation. But, to do so, they must build a world-class software engineering organization. In this podcast, we explore the role of software engineers and developers as AI and generative AI are infused into their future. Gartner expert analysts discuss a few of the many layers of this complex topic in the following areas:Reality versus hype — The quest of business and IT leaders separating out what is reality versus hype in order to be pragmatic. More specifically, software engineering leaders must ensure they stay grounded on what is reality so they can prioritize and start piloting and experimenting.Value and measurement — All leaders need to be able to track and measure things so they can determine what they want to put in production, scale and make part of their long-term approach. Above and beyond that, they need to be able to quantify the value. Skills and talent — This involves a deeper understanding of the value of software engineering expertise, performance and productivity.Trends and the future — As always, it is important for leaders to stay abreast of what is coming and how to prepare for it.To address these important focus areas, we discuss several important concepts in the podcast. A few are highlighted below.Reframe the ROI ConversationThe current ROI conversation is focused on cost reduction. Gartner experts are focused on guiding leaders to value generation. It is important to stop thinking of AI as cost-reduction mechanisms or a tool that could help reduce headcount. Instead, it’s important to focus on AI and GenAI as force multipliers that enhance developer experience to such an extent that they enable activities that deliver real business value. Amplification FallacyThere is an idea that generative AI will “amplify” people’s skills. However, if you carefully think about the concept — “amplifying” something just makes it louder, it doesn’t make it better or higher quality. As such, it is important to identify and investigate the differentiated impact across the software development life cycle and specific developer skills. Some initial findings show that GenAI provides a bit more of a productivity boost for junior developers. However, there is also countervailing data that less experienced developers overtrust the outputs of GenAI and are thus more error prone and more likely to introduce security vulnerabilities. For more senior developers, the starting point is that they have the expertise to know what good looks like, as they already have deep knowledge of a problem space, of architectural standards, of best practices and experiential knowledge. Hence, if they are open to using new tools, experimentation and tinkering, they are the ones who can quickly iterate and figure out the best ways to prompt and interact with GenAI coding assistants.Augmentation Versus AgencyOne of the most critical and foundational concepts for the success of AI is trust — engendering trust for both the creators and consumers of the solutions. Software engineers are among the creators of the solutions. The spectrum of increasing trust begins with a low trust level where augmentation rules the day. As trust increases, more tasks are offloaded but not entire roles. Imagine an AI assistant in a craftsman’s workshop. As we arrive at a level of trust where we can offload roles, think of the full apprentice or journeyman. With increasing reliability comes increasing trust, and with increasing trust we transition from “tool-based extension” (augmentation) to “social extension” (we recognize AI as having agency).Two of the many predictions Gartner analysts have published on this topic and we explore in the podcast are:By 2028, 75% of enterprise software engineers will use AI coding assistants, up from less than 10% in early 2023.By 2028, systematic adoption of AI coding assistants in 2023 will result in at least 36% compounded developer productivity growth.Evidence1 2024 Gartner CIO and Technology Executive Survey. This survey was conducted online from 2 May through 27 June 2023 to help CIOs determine how to distribute digital leadership across the enterprise and to identify technology adoption and functional performance trends. Ninety-seven percent of ...
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    44 mins