In Part 2 of our deep dive into The Dealership Business Model, Chris Collins and Christian Lafferty break down the critical elements that can make or break a dealership’s success. From streamlining operations to optimizing profitability, this episode explores how different departments – service, parts, and sales – contribute to the bigger picture. The hosts share actionable strategies to improve efficiency, increase customer retention, and boost the bottom line. Whether you're running a dealership or working in one, this episode is packed with insights that will help you understand and maximize your dealership's full potential. Don't miss it!

0:00 - 13:00 Intro and Chris's Best Customer Service Experience

13:00 - 19:00 Intentionally Creating an Experience

19:00 - 35:26 Systems in the dealership to use for a better experience.

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