This episode explores:

• Generative AI’s expected impacts on headcount when GenAI exploded into mainstream news in 2022 (1:32).
• How GenAI’s impacts on productivity and time savings vary between desk-based and frontline employees (4:54).
• Measuring whether GenAI “lived up to the hype” in light of research results (11:31).
• What leaders are doing to resolve GenAI’s “productivity paradox” (12:38).
• Recommendations for CSCOs driving GenAI projects (15:24).

In this episode of the Supply Chain Podcast, host Tess Frenzel and guest Sam Berndt, a Gartner senior director of research, discuss generative AI’s (GenAI’s) variable impacts on supply chain employee productivity in both desk-based and frontline roles.

Tess and Sam frame the discussion with findings from Gartner’s Supply Chain Executive Report: The GenAI Productivity Paradox to provide details on key differentiators like individual- and team-based time savings, work quality improvements and employee comfort levels.

About the Guest

Sam Berndt is a Gartner Senior Research Director leading long-form studies on chief supply chain officers and their key priorities. He has led studies on risk and supplier due diligence, talent and skill gap myths, last-mile delivery customer preferences, and the impact of generative AI on supply chain employee productivity. Before Gartner, Sam studied the economic impacts of large regulations.

This episode explores:

• The CSCO Community Outlook Survey’s focus on community sentiment, and how that sentiment manifested in 2024. (1:17)
• Trends that may have contributed to the survey’s findings. (3:41)
• CSCOs’ short-term, midterm, and long-term focuses in 2025. (5:01)
• Survey reports on generative AI’s potential outlook in 2025. (8:06)
• Recommendations for CSCOs in the coming year. (11:45)

On this episode of the Supply Chain Podcast, host Tess Frenzel discusses CSCO priorities for 2025 with Wade McDaniel, a Vice President Distinguished Advisor at Gartner. They draw insights from Gartner’s 2024 CSCO Community Outlook Poll to discuss how CSCOs are feeling as they move into 2025, including their specific goals in the short term, midterm and long term, and the outlook on generative AI.

Tess and Wade explore the nuances of these findings, including the trends that may have shaped them, then close the show with actionable recommendations for CSCOs in 2025.

About the Guest

Wade McDaniel is a Gartner Vice President Distinguished Advisor supporting the global CSCO community through events and curated research insights. He brings more than 30 years of supply chain experience to the role.

This episode explores:

• Strategic misalignment and the impact on the efficacy of traditional supply chain tools. (2:58)
• The status quo contributes to strategic misalignment for the majority of surveyed supply chain organizations. (4:56)
• How CSCOs can address the short-term issues at the root of strategic misalignment. (6:59)
• The counterintuitive organizational design that helps CSCOs create strategic alignment. (11:31)
• Recommendations for CSCOs to maintain their newly secured strategic alignment. (15:14)

In this episode of the Supply Chain Podcast, host Lindsay Azim sits down with Gartner Senior Director Analyst Suzie Petrusic to discuss the myriad impacts strategic misalignment has on supply chains. They explore the damage strategic misalignment inflicts on profit margins and supply chain capacity, as well as how CSCOs can approach the issue through counterintuitive organizational design.

About the Guest

Suzie Petrusic, Ph.D., is the Gartner Senior Director Analyst serving chief supply chain officers in all the areas of supply chain related to strategy leadership and execution. She has authored and co-authored research and case studies on topics such as risk, supply chain maturity, the future of the supply chain, customer enablement, inflation and recession, and supply chain constraints. Suzie also leads Gartner’s research agenda for chief supply chain officers.

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