Patrick452
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The Accord Agent: Managing Intense, Problematic Social Interactions Within Business Environments
- By: Ellis Amdur, Robert Hubal
- Narrated by: David Risley
- Length: 8 hrs and 43 mins
- Unabridged
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Overall5 out of 5 stars 1
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Performance5 out of 5 stars 1
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Story5 out of 5 stars 1
No matter your line of work, you are pretty much assured of encountering someone who is difficult to deal with - an angry customer, a disgruntled employee, a know-it-all consultant, or simply someone off the street who is mentally ill, intoxicated, or otherwise unstable. You will find yourself engaging with someone who is emotional or confused or has an agenda that clearly conflicts with yours or that of your business. In these situations, can you prepare for the possibility of the interaction heading the wrong way, while still maintain a calm demeanor and a focus on shared goals?
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5 out of 5 stars
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A Must Read For Leaders
- By Patrick452 on 03-17-22
A Must Read For Leaders
Reviewed: 03-17-22
The material in the book covers a lot of great information that people in a position of leadership should know. However, that doesn’t mean the book is only for leaders. Anyone who wants to learn how to face a crisis at work and in the business environment should read this book. The material is useful for helping understand when people enter a state of crisis and how by remaining calm and centering yourself you can help those same people.
The material is simple and straightforward and I truly believe that anyone can pick up this book and take something away that will benefit them not only in the business environment but in their personal lives as well.
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