Amazon Customer
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The Customer Success Economy
- Why Every Aspect of Your Business Model Needs a Paradigm Shift
- By: Nick Mehta, Allison Pickens, Maria Martinez - foreword
- Narrated by: Chloe Cannon
- Length: 10 hrs and 6 mins
- Unabridged
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Overall5 out of 5 stars 22
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Performance4.5 out of 5 stars 19
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Story4.5 out of 5 stars 19
If leaders aren't integrating their digital offerings into a philosophy of customer success, they will be defeated in the next decade because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.
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5 out of 5 stars
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Outstanding
- By Amazon Customer on 08-12-21
- The Customer Success Economy
- Why Every Aspect of Your Business Model Needs a Paradigm Shift
- By: Nick Mehta, Allison Pickens, Maria Martinez - foreword
- Narrated by: Chloe Cannon
Outstanding
Reviewed: 08-12-21
Outstanding resource for Customer Success Executives! Great overall framework for all functions. Customer success and retention is everyone’s responsibility at a company and must be one of the CEO’s top imperatives. I particularly valued the deep review of the various types of customer health scorecards! Thank you Nick and Allison
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