Amazon Customer

The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

Strong leaders at all levels within an organization are a requisite for business success. Yet the leadership pipeline—the internal architecture for growing leaders—is often broken or non-existent. This updated edition of the best-selling The Leadership Pipeline has been revised to help address the challenges of today’s business environment. Anchored in experience, it offers a tested model for planning leadership succession and development that has proven to get results.

In today’s culture of instant gratification, patience has become a dying art. We’ve been trained to want something five minutes ago, though yesterday would be even better. Impatience has become ingrained in us. Fortunately, your mood, attitude, and knee jerk reactions are not set in stone. The impatience that you’ve learned can actually be unlearned. Even better, your bad habits can be replaced by good ones.