Kevin C.
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The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 12 mins
- Unabridged
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Overall4.5 out of 5 stars 521
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Performance4.5 out of 5 stars 428
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Story4.5 out of 5 stars 426
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
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4 out of 5 stars
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Very good information
- By Sand Storm IR.Tools Technology on 09-06-15
- The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
Outstanding
Reviewed: 07-03-22
Perfect for self-motivation and a recharge. The workplace requires a workable plan for improvement.
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I Came as a Shadow
- An Autobiography
- By: John Thompson, Jesse Washington
- Narrated by: Jesse Washington
- Length: 10 hrs and 57 mins
- Unabridged
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Overall5 out of 5 stars 687
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Performance5 out of 5 stars 607
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Story5 out of 5 stars 605
After three decades at the center of race and sports in America, the first Black head coach to win an NCAA championship makes the private public at last. Chockful of stories and moving beyond mere stats (and what stats! three Final Fours, four times national coach of the year, seven Big East championships, 97 percent graduation rate), Thompson’s book drives us through his childhood under Jim Crow segregation to our current moment of racial reckoning.
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5 out of 5 stars
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Great story!
- By JB on 12-22-20
- I Came as a Shadow
- An Autobiography
- By: John Thompson, Jesse Washington
- Narrated by: Jesse Washington
Recommended Listen
Reviewed: 01-03-21
This book should be required reading for all Hoya fans. It gives great insight into the man affectionately known as "Pops" WHILE giving an outstanding historical account of Georgetown basketball. The audio book format allows for multitasking, which is an added benefit.
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