
アマゾンエフェクト!――「究極の顧客戦略」に日本企業はどう立ち向かうか
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Narrated by:
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角田 雄二郎
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By:
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鈴木 康弘
About this listen
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アマゾン・エフェクト(効果)とは、いまや世界一の億万長者になったジェフ・ベゾス率いるアマゾン・ドット・コムの快進撃の陰で、業績や株価の低迷にあえぐアメリカ企業が増えている現象をさす。その業界は百貨店やスーパーに限らず生鮮品、衣料品、家電量販店、コンテンツ産業など幅広い業態におよぶ。
オムニチャネルを知悉した著者が解説する
デジタルシフト危機への対処法
アマゾンの動きの影響を受けて対応を迫られたという意味で、いまから一二年前、日本で最初に〝アマゾン・エフェクト〟を経験したのは、おそらくわたしではないかと思うのです。
わたしはそれまで 、ソフトバンクグループのヤフーの傘下で、書籍のネット販売を手がけるセブンアンドワイという会社を経営していました。それが一転、二〇〇六年に日本の流通業でイオン・グループと双璧をなすセブン&アイ・ホールディングスのグループに入り、セブンーイレブン・ジャパンの子会社に転じる選択をします。
当時、同社の会長兼CEO職は、わたしの父親である鈴木敏文が務めていました。しかし、移った理由はそこにあるのではなく、アマゾンが家電の販売を始めるなど、業容をどんどん拡張し始めたのがきっかけでした。目指すゴールとは「ネットとリアルの融合」でした。
しかし、その近道を選んだはずの選択が大きな「読み間違え」であったことを、その後の一〇年におよぶリアルの流通業での苦闘の連続と、ネットの世界でのアマゾンの躍進により、思い知らされるのです。
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