売れっ娘ホステスが「一流ママ」になる方法
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Narrated by:
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中村 萌
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By:
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難波 義行
About this listen
+頂点に立ってほしい
あの娘やママにプレゼント!
~こんどは経営についてです~
「大繁盛店のママ」になるには!?
●前作『売れっ娘ホステスの育て方』できめ細かく書いた、会話上手・接客上手になることがまず大切です。
しかし、それだけでは足りません。
そこで本書のテーマは、〈繁盛店〉をつくるための開店&経営方法です。
●具体的には、
▲お店を始める方法(接客マニュアルのつくりかたなど)、
▲コントローラー(どのテーブルにどのホステスを付けるか)について、
▲調子の悪くなったお店の立て直し方、です。
●著者渾身の「水商売」経営成功ノウハウ本の大繁盛編&完結編です
もくじ
第1部 ママへの道
第1章 みんなのお手本になるために~まずは基本のマナーをチェックしてみましょう~
あなたのマナーをチェック!~基本の心がまえ
席順について
和食のマナー
洋食のマナー
その他の食事のマナー
お客様のお宅を訪問するとき
第2章 ママになるために~ママになるためにしておくこと
花子さんのお話(1)修行時代のすごし方
ママのお仕事
経験しましょう
仲間は大切です
第3章 開店マニュアルを大公開!(1)~独立できるのかを判断する方法を教えます~
花子さんのお話(2)開店までの大まかな流れ
お店の方針を決める(1)
お店の方針を決める(2)
お店をより具体的にする
当てはめるだけでお店の利益がわかる方式(1)
当てはめるだけでお店の利益がわかる方式(2)
さて結果は? もう一度考えてみましょう
第4章 開店マニュアルを大公開!(2)~お店の仕組みのつくり方を教えます~
なぜ仕組みをつくるの?
接客の内容とルール(1)~お客様の入店から退店まで
接客の内容とルール(2)~接客中に注意すること
その他の仕組みとルール(1)~接客以外の仕事や就業ルールについて
その他の仕組みとルール(2)~お金の管理方法について
本格的に準備する
いよいよオープンです
第3部 一流ママへの道
第1章 コントローラーという仕事~お店を流行らせるためには、とても大切な仕事です
あるお店の1日
サインは大切です
アドバイスをしましょう
お部屋で確認する方法
第2章 お店の立て直し方~あなたのお店はこれからです~
できることから始めましょう
旅には地図が必要です
ボトル表からお客様の流れをつかむ方法
金曜日に流行りだしたら
収穫のときは来ます
ワントゥーワンマーケティングの仕組み
お客のお話(1)お客をワントゥーワンの関係
お客のお話(2)営業電話のかけ方
お客のお話(3)いろんなお客でもっています
お客のお話(4)こうすれば自然に流行ります
第3章 お店を長く流行らせるために~こんなときはこう考えましょう~
お店をやめるを言われたら(1)
お店をやめると言われたら(2)
結婚について相談されたら
流行ってきたら(1)~もっと上をめざしましょう
流行ってきたら(2)~感謝を忘れてはいけません
やった!大繁盛です!~活気が活気をよびます
Pan Rolling, Inc.
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