A Guide to ISO/IEC 20000-1:2018 Service Management Audiobook By Dolf van der Haven cover art

A Guide to ISO/IEC 20000-1:2018 Service Management

 Preview
Try for $0.00
Prime logo Prime members: New to Audible?
Get 2 free audiobooks during trial.
Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Access exclusive sales and deals.
Premium Plus auto-renews for $14.95/mo after 30 days. Cancel anytime.

A Guide to ISO/IEC 20000-1:2018 Service Management

By: Dolf van der Haven
Narrated by: Douglas Birk
Try for $0.00

$14.95/month after 30 days. Cancel anytime.

Buy for $6.95

Buy for $6.95

Confirm purchase
Pay using card ending in
Switch payment method
By confirming your purchase, you agree to Audible's Conditions of Use, License, and Amazon's Privacy Notice. Taxes where applicable.
Cancel

About this listen

The revised standard for Service Management, ISO/IEC 20000-1:2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery, and improvement of a Service Management System, Mwhich is the coordinated set of policies, processes, organizational structure, and people to manage services. This book provides and overview of this revised standard for service management.

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

©2018 Dolf van der Haven (P)2018 Dolf van der Haven Management Management & Leadership Business
adbl_web_global_use_to_activate_T1_webcro805_stickypopup
All stars
Most relevant  
Its good quick introduction to iso . the narrator was good and clear. its easy to understand book .

Good Introduction

Something went wrong. Please try again in a few minutes.