"Adjusting" to Property & Casualty Claims: Negotiation 101
By Chris Casaleggio, author of "Adjusting" to a Career in Property & Casualty Claims

Master the Art That Defines Your Claims Career: Negotiation.

Whether you're a new adjuster or a seasoned pro, your success in Property & Casualty claims comes down to one thing: how effectively you negotiate. From settling complex losses to navigating high-stress conversations, negotiation isn't just a skill—it's the cornerstone of your professional reputation.

In this follow-up to his bestselling first book, Chris Casaleggio dives deep into the art and science of negotiation in the world of insurance claims. With practical strategies, real-world stories, and chapter-end reflection questions, this guide is designed to sharpen your skills and boost your confidence—whether you're handling a simple auto loss or a contentious liability dispute.

What You'll Learn Inside:

• What negotiation really means in the context of claims

• How to handle attorneys and public adjusters with professionalism and poise

• The underrated soft skills that separate good adjusters from great ones

• How to find ethical, creative resolutions that serve all parties

• Real advice from experienced adjusters across the industry

• How negotiation shows up in your everyday life—including how to negotiate your own salary

Perfect for self-study or team training, Negotiation 101 gives you the mindset and tools to thrive in today’s evolving claims landscape.

Claim success is negotiated. Are you ready to own the conversation?