• How to Minimize Operational Disruptions in an Outreach Program

  • Sep 30 2024
  • Length: 23 mins
  • Podcast

How to Minimize Operational Disruptions in an Outreach Program

Listen for free

View show details

  • Summary

  • Outreach operational plans are designed to provide excellent customer service, support staff efficiency, and maintain high quality. As with any business, laboratories may face unexpected circumstances that temporarily impact operations.


    In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about how to establish processes that allow outreach programs to efficiently recover from road bumps and minimize visible impact to the customer.

    Their discussion topics include:

    • Navigating inclement weather and adverse events that may impact courier services.
    • Managing disruptions and outages to the information technology systems.
    • Preparing effective downtime plans.
    • Maintaining operations during a staffing shortage.
    Show more Show less
Show more Show less

What listeners say about How to Minimize Operational Disruptions in an Outreach Program

Average customer ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.com reviews

Amazon reviews
No Reviews are Available