• From Data to Decisions: How Digital Twin Technology Shapes Customer Experiences

  • Nov 21 2024
  • Length: 19 mins
  • Podcast

From Data to Decisions: How Digital Twin Technology Shapes Customer Experiences

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  • Summary

  • This episode explores the transformative role of Digital Twin technology and Decision Intelligence in Business Support Systems (BSS). Fahri Kercek, Head of Product Strategy at Etiya, discusses how Digital Twins, particularly the Digital Twin of Customer (DToC), empower telecom operators and other industries to deliver hyper-personalized customer experiences, enhance decision-making, and drive operational efficiency. Listen to the episode to learn:

    • The role of digital twin technology in telecom networks
    • The history of digital twin technology and its most popular use cases today
    • The adoption of DToC in real-world applications, and its benefits and outcomes
    • What operators need to deploy digital twin technology
    • Other industries that can benefit from digital twin technology
    • The 'humanization of AI' and how it relates to the digital twin
    • The future of AI in telecoms

    To learn more, check out Etiya’s Digital Business Platforms

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