In this episode of Building Bigger Lives, our guest Roy Meshel introduces a new video series with the theme "Nobody wants a mortgage, they want the moment." The series focuses on the idea that life is a collection of moments, and people seek mortgages as a means to create meaningful experiences. Roy shares that he has been hearing amazing stories from people in response to this concept.

Michael expresses interest in discussing this theme further, as he believes it captures the heart of why people truly seek mortgages beyond just rates and loans. The conversation is set to explore some of the stories Roy has collected and the impact of this perspective on the mortgage industry. Roy discusses the importance of focusing on the human moments behind mortgage transactions rather than just the financial details. He explains how his company started sharing client stories to remind staff of the real impact of their work. Now they create video testimonials where past clients share meaningful moments in their homes.

Roy recounts some powerful stories, including a veteran surprising his kids after deployment and a family celebrating a loved one's life. He emphasizes how these stories re-energize the team by highlighting the profound human experiences they help facilitate, beyond just processing loans. The initiative has changed how Roy views and describes his work - from simply doing mortgages to helping create meaningful moments for families.

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