If you've ever found yourself avoiding a difficult conversation because you didn't want to upset someone, or watched a team member struggle whilst knowing exactly what they needed to hear but not knowing how to say it, this episode is essential listening. We explore the concept of "ruinous empathy" from Kim Scott's Radical Candor framework and why sometimes caring too much can actually hold your people back from the growth they need.

Key points from this episode

• Understanding ruinous empathy and why well-meaning leaders fall into this trap
• The unintended consequences of avoiding challenging conversations in your team
• Four practical skills to move from ruinous empathy to radical candor
• How to demonstrate that your feedback comes from genuine care, not criticism
• Why setting high standards actually shows you care more about your people's development

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