The relationship business always trumps visual representation when building a powerful brand. In this conversation with James Artis, co-founder and chief growth officer of The Observation Group, we explore how authentic connections create lasting success in the speaking industry and beyond.

James shares his fascinating journey from booking 50 Cent for college homecoming concerts to working with Russell Simmons at the Hip-Hop Summit Action Network before discovering his true calling: representing purpose-driven speakers who make real impact. What makes his approach distinct? A refusal to treat speaker representation as merely transactional. While many agencies focus solely on fees, The Observation Group built their business around clear pillars of purpose: global awareness, human rights, social justice, diversity, and education.

This values-first approach guided their roster development, beginning with Dr. Cornel West and expanding to include thought leaders like Bakari Sellers, Kenneth B. Morris (descendant of Frederick Douglass), and entrepreneurs who've built and sold companies worth billions. Rather than chasing celebrity speakers, they focus on authenticity, asking a powerful question: "What do they believe you for?" This simple inquiry forces speakers to consider how their personal story aligns with their message—creating deeper connections with audiences.

When building their own brand identity, James recounts how The Observation Group's early success came despite having what he calls a "hastily built Wix website." Their eventual rebrand transformed not just their visual identity but clarified their mission. The lesson? While visual branding matters, the emotional representation—how people feel about working with you—ultimately drives business growth.

For entrepreneurs and people building brands, this conversation reveals that purpose-driven businesses thrive when they prioritize relationships, maintain clear values, and ensure authentic alignment between personal story and business offerings. As technology continues advancing, remember this: the human element of branding will always take precedence over tools and templates.