
Conquer the AIC Exam: Associate in Claims Certification Study Guide
Claims Handling, Investigations, Settlements, and Ethics in Property and-Casualty Claims
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Virtual Voice

This title uses virtual voice narration
Virtual voice is computer-generated narration for audiobooks.
About this listen
This guide covers best practices for investigating, evaluating, and resolving claims across auto, property, liability, and workers’ compensation lines. Learn how to build strong client relationships, manage risk to the insurer, and apply proven strategies to conduct interviews, analyze coverage, detect fraud, and document claims professionally.
The book emphasizes practical judgment, ethical conduct, and communication skills that help professionals earn trust and reach timely, fair settlements. While not a complete textbook or comprehensive review, this resource is ideal for identifying knowledge gaps, organizing your study strategy, and reinforcing high-yield topics.
It is intended to supplement—not replace—more comprehensive materials and is best used as part of a broader exam prep strategy.
This unofficial guide is independently authored and not endorsed by any exam sponsor or organization.
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