Customer experience Audiobook By Luz Hernández cover art

Customer experience

Todo lo que necesitas saber para diseñar y medir tus experiencias cliente

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Customer experience

By: Luz Hernández
Narrated by: Salvador Serrano
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About this listen

La Customer Experience es una disciplina con una demanda creciente que despierta mucho interés. Solo en países de habla hispana hay 49.500 búsquedas al mes por Google del término "Customer Experience". Pocos son los profesionales que saben del tema y que ofrecen un método que permita diseñar Experiencias Cliente relevantes y rentables .

Este libro explica el método CX3C, un método sencillo y eficaz que consta de 10 fases para que el "lunes", cuando el lector llegue a la oficina, pueda empezar a trabajar con sus compañeros en diseñar y activar Experiencias Cliente relevantes y rentables.

Al comprar este título, el archivo PDF que lo acompaña estará disponible en su confirmación de compra enviada por correo electrónico, así como en su biblioteca, desde su ordenador.

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Buen libro mal audio

El libro es buenísimo, te ayuda a ver la cx en orden y con una metodología simple, pero tiene tablas y la lectura no las considera por lo que se torna confuso

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