How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! Audiobook By Helen Dewdney cover art

How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!

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How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!

By: Helen Dewdney
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Paul Lewis, financial journalist “Buy this book. And next time a shop or bank or holiday firm fails you, take it off the shelf, find out what to do, and complain. Always write (“I don’t do phone calls”), quote the law they’ve broken (each section begins with a thorough guide), state clearly what you want (everything plus compensation), and end the letter with your next step if you don’t get it (right up to court action). How to Complain is by turns homely and thorough. Helen Dewdney has complained about every kind of poor service and, from what she says, always wins. She knows precisely what her rights are and how to get them. Her guiding principle is never take yes for an answer. If you want £100 compensation and they offer £50 write back and demand £200. How to complain is in itself a model. The title is accurate. And it delivers what it promises. It should strike fear into any firm that doesn’t. And make them change before we have to write that letter.”

Rob Rinder Barrister, presenter and columnist Helen Dewdney's How to Complain is a masterclass in asserting your rights with wit, precision and just the right amount of righteous fury. It's the book every consumer didn't know they desperately needed - until now!"

David McClelland Consumer / Technology Presenter & Journalist “Too timid to assert your rights? Too shy to complain? Don’t be. In ‘How to Complain’, Helen Dewdney has compiled a quick-to-navigate and easy-to-understand book that guides readers through their consumer rights and how to assert them – with a minimum of fuss. Packed with practical advice, handy complaint letter templates and real-life success stories, ‘How to Complain’ has quickly become an essential reference in our house.”

Marcus Williamson, Editor, CEOemail.com “This is the book that everyone needs for solving their consumer issues. Using a wide variety of excellent template letters, legal explanations and clear worked examples, The Complaining Cow shows us how to get problems resolved simply and efficiently. The book will pay for itself the first time you use it.”

*UPDATED 2025* Here is the result of over 40 years of experience from the campaigner Helen Dewdney, known as The Complaining Cow.

Released in 2014 and regularly updated, this version includes more case study examples, the latest consumer laws and regulations, your rights when buying online courses and changes, when a company goes into administration and EU changes. It continues to be the go-to resource for empowering consumers.

Including tips, real-life examples, anecdotes and more than 60 handy template letters, this book gives you the knowledge and confidence to assert your legal rights, overcome consumer complaint hurdles and always gain the redress you deserve. Discover what kind of complainer you are, how you can gain better results and how to deal with the common fob offs companies use.

Get all the advice on the most up-to-date consumer laws you could ever need, how to complain effectively, how and where to take matters further when you don t get a satisfactory response and lots of useful contacts. Faulty goods, poor service, bad advice, over charging and mis-selling of most goods and services, it’s all covered here. Learn how to take on supermarkets, airlines, energy and insurance companies, banks and restaurants to get results. Read how and why Helen took Tesco to the Small Claims Court and won. Never be out of pocket again! Law
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