How to Handle Abusive Customers Audiobook By Alexandra Cahill cover art

How to Handle Abusive Customers

Effective Strategies for Navigating Difficult Interactions and Enhancing Customer Relations

Preview

Try for $0.00
Prime logo Prime members: New to Audible?
Get 2 free audiobooks during trial.
Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Access exclusive sales and deals.
Premium Plus auto-renews for $14.95/mo after 30 days. Cancel anytime.

How to Handle Abusive Customers

By: Alexandra Cahill
Narrated by: Judy Ruggles
Try for $0.00

$14.95/month after 30 days. Cancel anytime.

Buy for $6.95

Buy for $6.95

Confirm purchase
Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.
Cancel

About this listen

Synopsis of "How to Handle Abusive Customers: Effective Strategies for Navigating Difficult Interactions and Enhancing Customer Relations" by Alexandra Cahill

In the demanding field of customer service, encountering difficult or abusive customers is an inevitable challenge. Alexandra Cahill's "How to Handle Abusive Customers" serves as a comprehensive guide, offering a wealth of practical strategies to effectively navigate these challenging interactions. This book is an invaluable resource for customer service representatives, retail workers, call center employees, and anyone who regularly engages with customers.

Structured into 20 concise chapters, Cahill's book delves into various aspects of managing difficult customer situations with a focus on real-world applicability. Each chapter tackles a specific theme, providing listeners with actionable advice and easy-to-implement techniques. From understanding the psychology of abusive customers to mastering de-escalation tactics, the book covers a wide range of scenarios that customer-facing professionals encounter daily.

Key topics include:

  • Understanding the roots of customer aggression and how to empathize without compromising personal boundaries.
  • Techniques for maintaining composure in high-stress situations.
  • Effective communication strategies to ensure customers feel heard and understood.
  • Problem-solving approaches that turn confrontational interactions into opportunities for positive engagement.
  • Practical advice on self-care to prevent burnout in high-pressure customer service roles.

Cahill's engaging, conversational tone makes complex concepts accessible to listeners of all backgrounds. Real-life examples and anecdotes are woven throughout the book, providing context and relatability. Listeners will gain insights into not only managing difficult customers but also using these experiences to foster personal and professional growth.

Praise for the book emphasizes its practicality and relevance. Listeners appreciate the blend of theory and practice, highlighting the book's role in transforming their approach to customer service.

"How to Handle Abusive Customers" is more than a guide; it's a roadmap to excelling in the customer service industry, empowering professionals to turn challenging interactions into rewarding experiences. This book is essential for anyone seeking to enhance their customer service skills, build stronger customer relationships, and thrive in any customer-oriented role.

©2023 Alexandra Cahill (P)2023 Alexandra Cahill
Career Success Marketing & Sales Customer Service Business Career Employment
activate_Holiday_promo_in_buybox_DT_T2

What listeners say about How to Handle Abusive Customers

Average customer ratings

Reviews - Please select the tabs below to change the source of reviews.