Preview
  • Simply Brilliant Customer Service

  • The Business Essentials Series
  • By: John L Millar
  • Narrated by: John L Millar
  • Length: 1 hr and 29 mins
  • 3.0 out of 5 stars (1 rating)

Prime logo Prime members: New to Audible?
Get 2 free audiobooks during trial.
Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Access exclusive sales and deals.
Premium Plus auto-renews for $14.95/mo after 30 days. Cancel anytime.

Simply Brilliant Customer Service

By: John L Millar
Narrated by: John L Millar
Try for $0.00

$14.95/month after 30 days. Cancel anytime.

Buy for $12.78

Buy for $12.78

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's summary

Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long.

Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.

The essence of good customer service is forming a relationship with customers - a relationship that individual customers feel they would like to pursue and share with their friends.

How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly: “You will be judged by what you do, not what you say.” Its so easy to give mediocre or good customer service but it’s just as easy to give amazing service to your customers and delight them.

You will understand the simple easy steps that you must take to provide consistently brilliant service and how to get your team excited about doing it.

©2011 More Profit Less Time Pty Ltd (P)2011 More Profit Less Time Pty Ltd
activate_Holiday_promo_in_buybox_DT_T2

What listeners say about Simply Brilliant Customer Service

Average customer ratings
Overall
  • 3 out of 5 stars
  • 5 Stars
    0
  • 4 Stars
    0
  • 3 Stars
    1
  • 2 Stars
    0
  • 1 Stars
    0
Performance
  • 0 out of 5 stars
  • 5 Stars
    0
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0
Story
  • 0 out of 5 stars
  • 5 Stars
    0
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0

Reviews - Please select the tabs below to change the source of reviews.