Navigating change during times of chaos can challenge even the most seasoned leaders. Fortunately, Vicki Shillington at ThinqShift.com has synthesized change curve theory into a simple three phases model that uses an empathic approach to managing people while keeping the business productive and profitable. The three-phase model outlines the characteristics of the chaos, acceptance and new normal stages with thoughts on how to reduce fear and increase physiological safety to remain proactive and open to opportunity. One thing that remains constant in life is change. And, there’s no right answer. But, having the tools and skills as a leader to know when to push the boundaries and when to ease off and meet people where they’re at can be the difference between surviving and thriving. Clear your desk and silence your notifications for this in depth look at the three phases of successful change management during chaotic times podcast.

In this episode, we're going to look at ways leadership can effectively help their teams and employees feel safe by reframing their mental models of what compassion and empathy look like at work.

00:22 - Introduction
00:27 - Understanding change and how to respond in a way that makes people feel safe during uncertainty
01:37 – Remember that we’re human beings, not human doings

03:28 – Chaos phase
05:36 – Showing high empathy at work
07:55 – Acceptance phase
10:24 – Accepting the possibility of possibilities
13:36 – Staying one step ahead with purpose
14:31 – Binary approach to business success, from the individual to the collective
17:11 - Taking care of yourself as a leader
19:37 - The new normal phase
21:14 - Capitalizing on opportunities
25:57 – Focus on what is in your control
26:45 – Meeting people where they’re at without trying to fix them
28:35 – New normal at the world level

Vicki Shillington, Chief Happiness Officer at ThinqShift. Vicki's expertise is in digital transformation, organization effectiveness and culture shifting. Her sweet-spot is in tackling the underlying culture shifts required for true organizational transformation. She loves to bring the core principles of positive psychology to help shift mindsets and help others learn how to flourish no matter what their circumstances. She orchestrates results and happiness!

Vicki Shillington’s ThinqShift website: http://thinqshift.com

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