• #25 | Approaching Quality & ISO 9001 with a Digital Mindset

  • Apr 26 2024
  • Length: 22 mins
  • Podcast

#25 | Approaching Quality & ISO 9001 with a Digital Mindset

  • Summary

  • Our Solutionology podcast shares behind-the-scenes stories of projects and problem-solving using a digital mindset. In Episode #25, Carl Douglass, DI Lab CEO, and Brian Douglass, DI Labs COO, have an in-depth discussion about quality with Hannah Kinder, DI Labs Production Manager.

    Quality can be a touchy subject in additive manufacturing because it often seems ambiguous and expectations can be wildly different between each client and project. Brian states that quality, which is considered a deliverable, and a digital mindset, which is a state of constant transition, can feel like oil & water. That’s because when people think of quality, they think of standardization and repeatability - not constant change.

    As the industry continues to evolve and mature, having a digital mindset is critical to our success, especially when it comes to quality. DI Labs is in a constant state of transition to new levels of performance, capabilities and standards of quality. As Hannah said in the wrap-up, change is inevitable especially if you want to be better. And we always do.

    Listen to the full episode to learn more.

    Chapters & Episode Topics:
    00:00 Intro
    01:02 Structure of quality
    01:27 Digital mindset and quality - oil and water
    03:15 Quality is a tradeoff
    04:06 Definitions of quality
    05:50 Culture supports quality
    07:51 Our ISO9001 onboarding process
    11:53 Understanding client expectations
    15:45 How quality drives scrap rates
    18:59 Scrap from 10-25%
    19:11 Current improvements

    More Solutionology Stories Podcast Episodes: https://dilabs.cc/podcast/

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