Most of us are acutely aware of the gap between how our organizations aspire to operate and the everyday reality of working within them.

In 'Badly Behaved People', executive coach Zena Everett describes many highly recognizable real-world cases illustrating how this discrepancy can manifest itself—and how it can be addressed. What I especially like about this book is how Zena Everett makes complex psychological concepts accessible (without oversimplifying them) and demonstrates how they can be applied in the workplace.

In our conversation about this book, Zena and I discussed the following topics:

• Why Zena wrote Badly Behaved People
• ‘Healthy Competitive Friction’ versus ‘Mindless Harmony’
• Culture: ‘Lived experiences’ or ‘Statements behind the Reception’?
• Dealing with Childhood Experiences in Executive Coaching
• If we cannot trust our perception, what is the alternative?
• Emotional Intelligence and Anger Management
• Career Advice for Introverts
• What if your line manager has a Narcissistic Personality Disorder (NPD)?
• ‘Scrappy Careers’ versus ‘Listening to our Inner Voice’
• Final Thoughts

► About Zena Everett

'Zena Everett has a global leadership coaching and speaking practice, with a reputation for evidence-based content and practical takeaways, delivered in a very entertaining way.

Originally a recruitment entrepreneur, Zena sold her business and studied an MSc in Career Management and Coaching and other post graduate qualifications in psychological coaching and leadership (MIT). She has coached on the Executive MBA Programme at Oxford University’s Saïd Business School and is a member of the Associate Faculty at Henley Business School. Her focus is on replacing bad behaviour and crazy busyness with productive, thriving and profitable team relationships.

Zena believes that real success comes from flipping our focus away from ourselves, and onto the problems that we, uniquely, can solve for others. It’s not about us and our egos: it’s what we can do for others that matters'.

► Resources

Email Zena Everett: zena@zenaeverett.com

Book 'Badly Behaved People': https://www.zenaeverett.com/badly-behaved-people/

Other books by Zena Everett: https://www.zenaeverett.com/books/

Website Zeba Everett: https://www.zenaeverett.com/

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