Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between.

John asks:

I'm in a ton of Facebook groups, and the most common question I'm seeing is… Should I charge for this or that? It could be a stained towel, a broken plate, a mark on a chair, all the way to wall damage or broken tiles. There are just so many opinions; I'd rather hear from the experts. What's the cost of doing business and what's not? How do you decide?

(00:01:40) John Asks About the Cost of Doing Business as an Airbnb Host

(00:04:02) Setting an Effective Threshold for STR Guest Damage Claims

(00:06:20) Setting Up a Vacation Rental Damage Waiver Program

(00:08:03) Pros & Cons to STR Damage Claims: Marketing, Time Investment & Communication

Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.

Resources:

• Click here for full show notes

• Check out Relay: lets.bankwithrelay.com/thanks-for-visiting

• Check out Superhog: superhog.com/thanks-for-visiting

• Video: 10 Must Have Apps for Airbnbs & Short Term Rentals

• Airbnb Essentials Checklist: hostchecklist.com

Thanks for Visiting is produced by Crate Media.

Mentioned in this episode:

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