Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between.

Delilah asks:

How do I address concerns with property owners who constantly monitor security cameras and update me on guests' activities, without offending them or jeopardizing our working relationship?

(00:01:03) Delilah Asks: How Do I Tell The Property Owners to Stop Checking Security Cameras?

(00:02:31) How to Communicate the Importance of Guest Privacy with Owners

• How Sarah has communicated with owners about this issue in the past

• Explaining why guests deserve privacy and how to set this boundary

(00:04:31) Setting Up Proper Channels for Communicating with the Property Owner

• Addressing owners texting about property management

• Setting processes in place for how the property owners can communicate with you

• Why we don’t give out our personal cell phone numbers

• Channels we use for communication

• RingCentral

• Grasshopper

(00:07:29) Adding A Guest Privacy Clause to Your Contract

• Considering how your guests are more like you than you think

• Adding a clause in your contract about behavior if the property has a Ring camera

Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.

Resources:

• Airbnb Essentials Checklist: hostchecklist.com

Thanks for Visiting is produced by Crate Media.

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