• 4 Key Considerations For Your CX Strategy

  • Feb 22 2022
  • Length: 25 mins
  • Podcast

4 Key Considerations For Your CX Strategy

  • Summary

  • Joining TNC’s podcast host, CTO Craig Northveth, to share her expertise is TNC’s Principal Consultant, Clare Tyndall.

    In this episode Craig and Clare discuss TNC’s 4 key considerations for your CX strategy. This subject is topical now because customer expectations are changing, and legacy technology has serious limitations in our digital world.

    There are several lenses through which to approach a successful CX strategy and our discussion focuses on the following:

    Customer Lens

    • Acceptance of digital channels 
    • Changing demographic 
    • Acquisition and retention opportunities 
    • Omnichannel 

    Operational Lens

    • Hybrid working 
    • Cost challenge 
    • Agent experience 

     Technology Lens

    • Legacy lifecycle 
    • Supplier landscape 
    • Rise of AI 

    Commercial Lens

    • Business case complexity 

    If you would like to find out more about how TNC can help you, and your organisation, we would be delighted to talk to you and share our experience and knowledge. Please get in touch using the below contact details.

    https://www.networkcollective.co.uk/
    https://www.linkedin.com/company/the-network-collective
    Email: info@networkcollective.co.uk 

    Music by
    Riptide by Kevin MacLeod
    Link: https://incompetech.filmmusic.io/song/4288-riptide
    License: http://creativecommons.org/licenses/by/4.0/

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