When your site is technically "up" but takes too long to load, customers don’t care—it might as well be down. Why is “slow” the new “down”, and how is that reshaping the way organizations think about digital experience?

Today I’m joined by Gerardo Dada, Chief Marketing Officer at Catchpoint, a leader in digital experience monitoring. Gerardo recently helped launch the 2025 SRE Report, which delivers some surprising insights—most notably, that 53% of organizations now view poor performance as just as damaging as actual downtime. Catchpoint is also leading innovation in observability with tools like their new AI-powered Internet Outage Map, and Gerardo’s here to talk about what it all means for digital-first organizations.

Resources

Catchpoint: https://www.catchpoint.com

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