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In this episode, Dr. Kevin Mailo welcomes back Kate Post, Chief Operations Officer for a multi-location dental practice. Kate has a lot of practical experience and insight in maintaining efficient medical offices. In this conversation, she and Kevin discuss the challenges of managing employees in medical and dental practices. They talk about addressing conflicts or tensions with employees, documenting performance-related meetings, and the need for ongoing communication and adaptation as a practice grows.

Kevin and Kate emphasize the importance of understanding different employee personalities and how to look for a balance between delegating control and maintaining standards. Kate Post highlights the need for clear expectations, documentation, and addressing performance issues promptly. She notes that most employees improve with proper guidance, while only a small percentage may not be a good fit long-term. Kate also addresses how to handle conflicts respectfully and professionally, as well as the legal requirements for documentation in performance management. This episode focuses on the realities of managing employees in a successful medical practice, shining a light on key topics and advice that will assist all dental and medical practice owners.

About Kate Post:

Kate Post is highly skilled at streamlining operations, increasing revenue and reducing costs to maximize business profits. A decisive and strategic leader with a demonstrated track record of success in single-owner multiple dental practice environments, Kate has successfully worked in a variety of dental practices throughout Ontario over the past 22 years with over 1500 team members.

Kate has the ability to adapt to the varying needs of entrepreneurs and a variety of business types with previous experience in retail start-ups, the service industry and the dental business. With the complement of recently completed Project Management courses, she has the skills to work with entrepreneurs in planning out their future goals, guiding teams towards the future and achieving quantifiable results.

Kate Post on LinkedIn

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Resources discussed in this episode:

• Episode 62: Optimizing Your Office-Based Practice with Kate Post

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