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In this second part of a two-part episode, Dr. Kevin Mailo continues his conversation with Kate Post, Chief Operations Officer for a multi-location dental practice, on the subject of managing employees. They shift focus to nipping potentially toxic behavior in the bud, getting to the root of disruptive behavior with conversation and not confrontation, and how to ensure your employees feel seen and valued. Kate has a wealth of interpersonal experience that she shares, and her insights emphasize seeing employees as valuable human contributors who need to be managed with care.

Kevin and Kate examine how to address problematic behavior that could become toxic in a way that sets a culture tone for the entire office. They look at how to call people out compassionately by first remembering that employees are humans with personal lives of their own. Kate stresses that modelling the behavior wanted in staff is key, and giving positive reinforcement when you see the values echoed is important in maintaining expectations. Kevin and Kate explore staff appreciation, being open to ideas from staff members, and maintaining a supportive office culture as vital components of managing staff well and keeping an office thriving.

About Kate Post:

Kate Post is highly skilled at streamlining operations, increasing revenue and reducing costs to maximize business profits. A decisive and strategic leader with a demonstrated track record of success in single-owner multiple dental practice environments, Kate has successfully worked in a variety of dental practices throughout Ontario over the past 22 years with over 1500 team members.

Kate has the ability to adapt to the varying needs of entrepreneurs and a variety of business types with previous experience in retail start-ups, the service industry and the dental business. With the compliment of recently completed Project Management courses, she has the skills to work with entrepreneurs in planning out their future goals, guiding teams towards the future and achieving quantifiable results.

Kate Post on LinkedIn

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Resources discussed in this episode:

• Episode 62: Optimizing Your Office-Based Practice with Kate Post

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