• AI’s Impact on Contact Centers: Closing Service Gaps and the Future of Customer Experience

  • Oct 1 2024
  • Length: 29 mins
  • Podcast

AI’s Impact on Contact Centers: Closing Service Gaps and the Future of Customer Experience

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  • Summary

  • This week on The Modern Customer Podcast, Cosimo Spera, founder and CEO of Minerva CQ, shares how AI is transforming the way contact centers operate by empowering agents with real-time information and reducing call times for smoother customer interactions.

    We explore the future of AI in customer experience, discussing how Minerva CQ’s AI copilot helps agents deliver more efficient service while still relying on human strengths like empathy and problem-solving.

    Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer.
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