• Back-to-School Shopping Insights: Retail Challenges and Customer Experience

  • Aug 27 2024
  • Length: 21 mins
  • Podcast

Back-to-School Shopping Insights: Retail Challenges and Customer Experience

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  • Summary

  • This week on The Modern Customer podcast, Lupine Skelly, retail research leader at Deloitte, shares insights about retail and the current back-to-school shopping trends.

    With over 15 years of experience in retail market research, Lupine also touches on the evolving roles of digital and in-store experiences, the importance of building trust, and the rising significance of loyalty programs.

    Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer.
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