For our eleventh episode, we’re delighted to be joined by Giovanni Oppenheim, Director of Banking Solution, at Earnix. Earnix has a highly esteemed reputation in Insurance, and across the last seven years has made great strides in Banking,with a focus on pricing and personalization software.

Our conversation covers key challenges for incumbent lenders, what role different types of AI technology can play in addressing financial inclusion, decisioning,personalized pricing, competition from Buy Now, Pay Later (BNPL) and delivering key tenets within Consumer Duty in the UK. We also cover key forward lookingtrends around financial inclusion and fairness in lending.

Time stamps as follows:

0:00-05:00 – Introductions and Set Up

05:00 – Where is AI most effective in reshaping lending activities?

07:00 – What examples have we seen in Co-pilots Vs Gen AI for synthetic data?

08:30 – Examples of live Earnix case studies in Banking

09:30 – Metrics used to quantify AI improvements in lending

11:30 – How can AI assist financial inclusion

14:30 – How does incumbent bank credit approvals compare to BNPL providers

16:50 – Best examples of inclusive finance using Gen AI

20:00 – Best examples of Gen AI within Consumer Duty

23:30 – AI to manage credit risk amid increased uncertainty

27:00 – AI to increase agility and flexibility

28:00 – Conclusion and Wrap-Up

For our ninth episode, we’ve convened a panel of sector specialists at GlobalData Financial Services (FS) to cover the likely impact of the incoming Trump administration on key industry subsegments.

We expect wide ranging policy changes. While the direction of travel is quite predictable, less clear is how far and how fast a Trump administration may go in reversing policies pursued under a Biden administration.

We use this episode to identify the key care-abouts for each subsegment in order to help anticipate and mitigate potential impacts at a firm level.

Time Stamps as follows:

00:00 - Introduction / Set-Up

02:35 – Impact on Banking by Stephen Walker

12:32 – Impact on Payments with Joanne Kumire

26:00 – Impact on Wealth Management with Andrew Haslip

33:00 - Impact on Insurance with Ben Carey Evans

42:30 – Conclusion & Wrap Up

For our eighth episode, we're delighted to be joined by Keith Richards, founding director and CEO of the Consumer Duty Alliance (CDA), for a discussion on industry progress, pain points and challenges 12 months into compliance (as of July, 2024).

No other jurisdiction worldwide has seen fit to mandate customer centric transformation in the way the Duty has, begging the question: do we have this new regime because UK banks have been unable, or unwilling to deliver it voluntarily? Or is the new regime in someway overzealous, or unnecessary. To an extent, the proof will be in the pudding.

This episode is best enjoyed alongside our companion report, which looks at our survey data on customer satisfaction to show which banks have made the most progress in the last 12 months in the UK. But also, which banks elsewhere in the world, without Duty-like intervention, have managed to improve faster than the UK.