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Ever wondered what it takes to keep landlords happy and maintain robust relationships in property management? This solo podcast talks particularly about a challenging encounter with a high-expectation client and I share the key strategies that turned the situation around.

By setting realistic expectations and maintaining clear communication, I was able to transform potential friction into a positive relationship. Learn how going above and beyond basic responsibilities, such as introducing landlord education training through monthly SMS videos and conducting annual investor check-ins, can make a significant difference. These proactive approaches will ensure landlords feel involved, informed, and satisfied with their investments.

Are looking to grow your property management business in a competitive market? Discover how to enhance your fee schedule with strategic value-added services that attract new clients and ensure long-term growth. I’ll walk you through ideas like annual check-ins with directors or department leaders and monthly training sessions for landlords. By assigning clear value to these bonus services and listing them prominently on your fee schedule, you'll provide compelling reasons for potential clients to choose your business.

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.

Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.

For a free demo, call 1300 942 721 or visit inspectrealestate.com.au

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