Today on the show we have Ziv Peled, the Chief Customer Officer of AppsFlyer.

In this episode, Ziv shares his experience using AI to radically improve customer success performance.

We then discussed the shift from product expertise to growth partnership and wrapped up by exploring how AI is changing internal team dynamics and go-to-market strategies.

Mentioned Resources

• AppsFlyer
• Matik.io

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

Today on the show we have Sivan More, the VP of Customer Success at HiBob, an HR tech company driving company culture and employee engagement.

In this episode, Sivan shares her experience in the evolution of customer success and how it has transformed over the years.

We then discussed the role of AI and personalization in enhancing customer journeys, and we wrapped up by diving into how to build scalable, skills-based customer success teams in the age of AI.

Mentioned Resources

• HiBob
• Vitally.io

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

Today on the show we have Miguel Fernandez Larrea, the CEO and Co-founder of Capchase.

In this episode, Miguel shares his experience helping B2B vendors recover customer acquisition costs faster and increase deal sizes through flexible payment terms.

We then discussed the enterprise sales motion behind Capchase Pay, how Miguel’s team drives adoption across sales, finance, and rev ops, and how their CS team is optimizing activation to reach the first five closed deals.

Mentioned Resources

• Capchase

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.