Linda shares with us how she entered the insurance industry, family involved in her agency, her niche's of High Net Worth individuals and construction, and how she surrounds herself with community as it soothes her heart.

Episode Topics:

• Linda Fisher's transition from answering phones to becoming a sales producer and eventually starting her insurance agency

• The significance of education and earning designations in the insurance industry

• Strategies for managing client expectations and insurance renewals in a hard market

• The importance of community involvement and volunteering for personal growth and business development

• Insights into balancing technological advancements with traditional customer service values in the insurance business

• The impact of generational differences on business practices and client interactions.

• Future aspirations and the concept of finding a work-life balance through travel and personal interests

  
  

Connect:

• Linda Fisher LinkedIn

• Dave Jackson LinkedIn

  
  

Visit:

• Cardinal Insurance Group

• Independent Agency Owners Alliance | IAOA
  

Bob shares with us how he and his staff are approaching the current hard market. He also explains how he manages his passions with community and his multiple businesses.

Episode Topics:

• Bob Klinger’s background, including his military service and transition into the insurance industry.

• The impact of the current hard insurance market on agencies and strategies to navigate it.

• Bob Klinger's approach to community involvement and charity work.

• Expansion and adaptation of Bob Klinger's business in response to market changes.

• Insights into the importance of technology and efficient systems in insurance agencies.

• Bob Klinger's advice for fellow insurance professionals in facing industry challenges.

  
  

Connect with:

• Bob Klinger LinkedIn

• Dave Jackson LinkedIn

  
  

Visit:

• Klinger Insurance Group

• Independent Agency Owners Alliance | IAOA
  

Pete Covill joins us from Humphrey, Covill & Coleman Insurance Agency in New Bedford, Massachusetts.  He is a third-generation agency owner shared with his sister Lisa Covill Gibson.  Pete shares with us the transition from his agency to a digital one, the implementation of technology and how they have advanced in the flood insurance market in 6 New England states.

Episode Highlights:

• Pete mentions that HCC Insurance specializes in personal and commercial flood insurance, with a focus on educating clients and providing personalized service. (11:33)

• Pete shares that during the late 80s and early 90s, Massachusetts faced challenges with auto insurance, but one company managed to align itself strategically and emerged as the dominant player with a significant market share. (20:37)

• Pete discusses the transition from physical file cabinets to digital storage, highlighting the efficiency and convenience of scanning and organizing documents electronically. (25:31)

• Pete discusses his experience with various technology solutions in the insurance agency industry, including Applied Epic, Agency Revolution, and ePayPolicy. (34:43)

• Pete mentions that he is open to learning from industry leaders and tries to emulate their success while also sharing their own knowledge with others, particularly young entrepreneurs. (40:00)

• Pete discusses the success of using Google ads and automation to efficiently handle insurance inquiries and provide personalized service to clients. (45:23)

  
  

Key Quotes:

• “We had to get rid of those file cabinets. Today, everything is digital. Everything is sent PDF through Formstack for a signature and paid online and we're in the middle of a course with agency performance partners.” - Pete Covill

• “There are several people in our industry that I look up to and just try and emulate what they do and try and take in as much as I can. And at the same time, I try and share my knowledge and for the over the 40 years to other people. ” - Pete Covill

  
  

Resources Mentioned:

• Pete Covill LinkedIn

• Humphrey, Covill & Coleman Insurance Agency

• Reach out to Dave Jackson

• Independent Agency Owners Alliance | IAOA