Hey CX Nation,

In this week's episode of The CXChronicles Podcast #255, we welcomed Tim Houlne, CEO at Humach based in Frisco, TX.

Humach combines the strengths of both humans and machines to deliver exceptional customer experiences.

Since first opening their doors in 1988, Humach has been at the forefront of customer experience (CX) innovation, delivering world-class call center solutions that have transformed CX for hundreds of clients worldwide.

In this episode, Tim and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at Humach think through on a daily basis to build world class customer experiences.

**Episode #255 Highlight Reel:**

1. How Humach has been leveraging AI in contact centers for the past decade
2. Leveraging custom language models to build effective AI-powered solutions
3. Y-Combinator launched 90 digital voice companies in the last 18 months
4. Baking employee feedback into the culture of your business to drive innovation
5. Building and enriching relationships with your customers as you grow

Click here to learn more about Tim Houlne

Click here to learn more about Humach

Huge thanks to Tim for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience, customer contact & customer support space into the future.

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Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?

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