It’s no secret that great team members are the reason behind the success of the Disney experience. We’ll get a preview from NACS Show speaker Doug Lipp on how to create a unique experience in your stores.

Hosted by:

Jeff Lenard

About our Guest:

Doug Lipp, NACS Show speaker, consultant, former head of training at Disney

Doug is a distinguished consultant, business keynote speaker, eight-time business author and world authority on building esteemed organizational cultures.

Convenience retail continues to be reinvented by more than 1.5 million c-store operators around the world. Hear how trends around the customer journey, loyalty and EVs are evolving.

Hosted by:

Jeff Lenard

About our Guests:

Roy Strasburger, CEO, StrasGlobal

Roy is a 4th generation retailer and is currently CEO of StrasGlobal, a retail support and consulting company. He co-founded the Vision Group Network, where top level executives discuss current and future issues and share their perspective with the industry. Roy also is a is a founding member of the NACS International Board.

Barbara Stoyko, Senior Vice President of Shell Mobility Americas

Barbara has more than 30 years of experience providing strategic, commercial and operational leadership across energy and retail value chains. In her current role, she oversees the financial, strategic and organizational delivery of the consumer mobility and retail business in the United States, Canada, and Mexico. This includes thousands of Shell-branded gas stations, a growing footprint of company owned and operated convenience stores, and an expanding network of public electric vehicle charging stations.

Rutter’s has redefined its customer experience so its foodservice offer can best resonate with customers, whether they are refueling or shopping inside the store.

Hosted by:

Jeff Lenard

About our Guests:

Phil Santini, Senior Director of Advertising & Food Service, The Rutter’s Companies

Phil oversees the York, Pennsylvania-based convenience-store chain’s foodservice program and is also in charge of the company’s advertising department. Prior to joining Rutter’s, he played a pivotal role in launching the QSR program at the Tin Building in New York City with world-renowned Chef Jean-Georges Vongerichten. Phil also served as the general manager for Eataly, overseeing operations across nine locations and contributing to the development of QSR concepts.

Rick Sales, President, Abierto Networks

Rick is founder and president of Abierto Networks, a leading digital engagement solutions provider focused on the convenience store and convenience foodservice retail industries and used in more than 4,000 locations across the country.