• Coralee Zueff's Top Tips to Help Technicians Trust Service Advisors

  • Jan 30 2025
  • Length: 53 mins
  • Podcast

Coralee Zueff's Top Tips to Help Technicians Trust Service Advisors

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  • Summary

  • Got big goals for your shop this year? Shop Boss can take them to the next level!


    Today, Jimmy Purdy and Coralee Zueff talk about shop management and how to find the ideal ratio of technicians to service advisors. Jimmy asks Coralee to share her experience and advice to shop owners on how to gain trust between advisors and technicians. Coralee gives tips on setting expectations and improving diagnostic processes for shop owners.

    00:00 "Gearbox Podcast: Automotive Journeys"

    05:42 Setting Customer Expectations as Advisors

    07:17 Flexible Collaboration in Auto Shops

    09:50 Streamlining Diagnostic Time Approval

    14:42 Improving Diagnostic Processes in Shops

    19:46 Handling Customer Complaints

    22:44 Embracing Mistakes for Growth

    23:46 Effective Communication in Shops

    28:53 Balancing Car Repair vs. Replacement

    30:55 "Comprehensive Car Inspection Sales Strategy"

    34:43 "Balancing Human Touch in Sales"

    38:49 DIY Auto Troubleshooting Tips

    42:46 Finding Comfortable Terminology

    45:46 Training Service Advisors on Brake Maintenance

    49:00 Positive Feedback Journal

    50:33 Global Auto Industry Coaching Classes
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