• Customer Experience Patterns Podcast

  • By: Sam Stern
  • Podcast

Customer Experience Patterns Podcast

By: Sam Stern
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  • Summary

  • Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.


    The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
    Sam Stern
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Episodes
  • Analysis Paralysis Is Not The Only Decision-Making Problem CX Pros Face

    Analysis Paralysis Is Not The Only Decision-Making Problem CX Pros Face
    Sep 12 2024

    Bezos 70% Rule


    Extinct by Instinct


    Connect with Sam on LinkedIn


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
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    6 mins
  • Voice Of Customer Shows You The Path - Customer Research Helps You Walk It

    Voice Of Customer Shows You The Path - Customer Research Helps You Walk It
    Sep 5 2024

    In this episode, Lily Vitale and I talk about the difference between Voice Of Customer programs and trust customer research efforts, why they are complimentary, not synonmous, and how Lily thinks about using different research methods, and working with stakeholders to ensure that insights from research turn into improvements in experiences.



    Connect with Sam on LinkedIn


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
    Show more Show less
    29 mins
  • Great CX Is Rare Because Its Hard.

    Great CX Is Rare Because Its Hard.
    Aug 29 2024

    The Obstacle is the way.


    The hard thing about hard things


    I can tell you the secret, but you won't want to hear it.

    .

    Connect with Sam on LinkedIn


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
    Show more Show less
    5 mins
Management Marketing Economics
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