• Customer Experience Patterns Podcast

  • By: Sam Stern
  • Podcast

Customer Experience Patterns Podcast

By: Sam Stern
Listen for free

  • Summary

  • Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.


    The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    Sam Stern
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Economics Management Management & Leadership Marketing Marketing & Sales
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Episodes
  • Integrate AI Into CX The Right Way

    Integrate AI Into CX The Right Way
    May 1 2025

    Find David on LinkedIn


    Head to samsterncx.com/academy to enroll in Zanna Van Der Aa's Accelerate In Experience Academy. Use my link to get an exclusive offer from Zanna - a 1:1 coaching call with her!


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    Show more Show less
    30 mins
  • Harness Your Paranoia About CX Commitment

    Harness Your Paranoia About CX Commitment
    Apr 24 2025

    Head to samsterncx.com/academy to enroll in Zanna Van Der Aa's Accelerate In Experience Academy. Use my link to get an exclusive offer from Zanna - a 1:1 coaching call with her!


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    Show more Show less
    5 mins
  • Great Customer Experience Requires Great Employee Experience

    Great Customer Experience Requires Great Employee Experience
    Apr 17 2025

    Check out my new website samsterncx.com where you fill find the link to enroll in Zanna Van Der Aa's Accelerate In Experience Academy. Use my link to get an exclusive offer from Zanna - a 1:1 coaching call with her!


    Connect with our guest, Nora Osman, on LinkedIn


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    Show more Show less
    30 mins
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