Customer Experience Radio

By: Success stories showcasing CX as a legit business strategy hosted by Jill Heineck Founder of Heineck & Company Inc. a boutique real estate group specialized in high-touch high level client experiences relocating executives globally.
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  • Summary

  • Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative.
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Episodes
  • Customer Experience Radio Welcomes: Matthew S. Harrison with Jackson Healthcare and Amy Otto with VirtualMed Staff

    Customer Experience Radio Welcomes: Matthew S. Harrison with Jackson Healthcare and Amy Otto with VirtualMed Staff
    Apr 30 2021
    Matthew S. Harrison, PhD currently works at Jackson Healthcare as Senior Vice President, Talent & Development. In this role he provides executive leadership and direction in the establishment and execution of strategies and solutions that drive performance, acquire and retain talent, develop employees and leaders, and shape the overall culture for various Jackson Healthcare companies. […] The post Customer Experience Radio Welcomes: Matthew S. Harrison with Jackson Healthcare and Amy Otto with VirtualMed Staff appeared first on Business RadioX ®.
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    Less than 1 minute
  • Customer Experience Tip: Surprise and Delight

    Customer Experience Tip: Surprise and Delight
    Apr 1 2021
    CX Tip: Surprise and Delight Lee Kantor: [00:00:06] Lee Kantor here for Business RadioX. Jill, today’s customer experience tip is surprise and delight. Please tell us more. Jill Heineck: [00:00:14] Think about a time when you have gone above and beyond to give a wow experience for someone, were they expecting it? How did it […] The post Customer Experience Tip: Surprise and Delight appeared first on Business RadioX ®.
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    Less than 1 minute
  • Customer Experience Radio Welcomes: Author and Customer Retention Expert Joey Coleman

    Customer Experience Radio Welcomes: Author and Customer Retention Expert Joey Coleman
    Mar 26 2021
    When organizations like Whirlpool, Deloitte, Volkswagen Australia, Principal Financial, and Zappos need to boost their customers’ experience, they call on Joey Coleman for assistance. He is the creator of The First 100 Days® – a system that is designed to dramatically increase your customer retention and as a result, your bottom line. Joey is a recognized expert in customer experience design […] The post Customer Experience Radio Welcomes: Author and Customer Retention Expert Joey Coleman appeared first on Business RadioX ®.
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    Less than 1 minute

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