What if the key to maximizing your dealership’s profitability was hidden in your warranty claims process?

In this episode we have the pleasure of speaking with David Reinicke, the President of Automotive Warranty Network (AWN). AWN has been a cornerstone in the automotive industry, providing top-notch warranty claims management services to dealerships across the nation. With over 320 highly qualified professionals and decades of experience, AWN processes more than $100 million in warranty claims per month. Today, we explore how AWN maintains such a stellar track record and what your dealership can learn from their approach.

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What we discuss in this episode:

David shares insider strategies that have made AWN a trusted partner for dealerships across the country. He also shares AWN’s secret sauce for maintaining flawless communication, ensuring accountability, and staying ahead of OEM policy changes—all while building trust with dealerships nationwide.

But that’s not all. We dive deep into the critical importance of keeping your warranty schedules clean and compliant, a practice that could save your dealership from the dreaded word: audit. David also uncovers how AWN helps dealerships navigate risky procedures and why their approach leads to industry-leading results in manufacturer audits.

Key Takeaways:

• How effective communication can make or break your warranty process.
• The hidden risks in warranty claims that could cost your dealership millions.
• Proven techniques to keep your dealership audit-proof and compliant.
• Why your dealership’s warranty schedule is the lifeblood of your operations—and how to keep it healthy.
• Tailored solutions for multi-franchise dealers looking to streamline operations.

Listen to the episode featuring David Reinicke for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, David Reinicke

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