Episodes

  • Latinas of 911 with Josephine Rios

    Latinas of 911 with Josephine Rios
    Oct 29 2024
    Josephine Rios, 911 calltaker and law dispatcher and founder of Latinas of 911 LLC talks about her organization including how it started, what its goals are, and how to become part of it. For Your Information: Check out the Latinas of 911 website: https://latinasof911.com/ Facebook: https://www.facebook.com/groups/503127028633445 Instagram: https://www.instagram.com/latinasof911/
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    Less than 1 minute
  • Tell Me Exactly with Meridith Jensen

    Tell Me Exactly with Meridith Jensen
    Oct 8 2024
    Meridith Jensen, Software & EDQ Protocol Expert with Priority Dispatch Corp., talks about PDC’s new podcast, “Tell Me Exactly,” which she hosts. She discusses the differences between “Tell Me Exactly” and “Dispatch in Depth,” her favorite episode so far, and her goals for the project.For Your Information:Listen to Tell Me Exactly on Apple Podcasts: https://podcasts.apple.com/us/podcast/tell-me-exactly/id1741570579Spotify: https://open.spotify.com/show/6rpohCpEPDGFjma6HQYPla Or look for it wherever you get your podcasts.
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    Less than 1 minute
  • Alarming Alarm Calls with Bob Finney and John Chiaramonte

    Alarming Alarm Calls with Bob Finney and John Chiaramonte
    Aug 27 2024
    Bob Finney, Director of Communications Technology for the Collier County Sheriff's Office, and John Chiaramonte, president of Mission Critical Partners’ consulting business, talk about the Partnership for Priority Verified Alarm Response (or PPVAR) and the Automated Secure Alarm Protocol (ASAP) and how they can free up some of your valuable time in the comm. center. For Your Information: Learn more about PPVAR here: https://ppvar.org/wp-content/uploads/2024/03/Public-Safety-Postcard.pdf TMA-AVS-01: https://tma.us/standards/tma-avs-01-alarm-validation-standard/ Partnership for Priority Verified Alarm Response (PPVAR): https://ppvar.org/ Automated Secure Alarm Protocol (ASAP): https://tma.us/programs/asap/
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    Less than 1 minute
  • Response Alternatives with Bonnie Maney

    Response Alternatives with Bonnie Maney
    Aug 6 2024
    Bonnie Maney, Operations Manager with Mission Critical Partners, discusses response alternatives in 911 beyond supplying mental health support teams. She talks about finding ways to reduce mission creep, the impact of making small but significant changes in your center, and the importance of maintaining stamina for positive change. For Your Information: Got a question for Bonnie? Email her at bonniemaney (at) missioncriticalpartners (dot) com. Learn more about Mission Critical Partners: https://www.missioncriticalpartners.com/ Check out their FREE resources, including trainings and white papers: https://www.missioncriticalpartners.com/resources/
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    Less than 1 minute
  • The IAED’s AI SkillLab with Amanda Beal

    The IAED’s AI SkillLab with Amanda Beal
    Jul 23 2024
    Amanda Beal, the IAED’s AI SkillLab Simulation Administrator, discusses what exactly the AI SkillLab is, where you can access it, and how it helps you in your role as an emergency dispatcher. For Your Information: Learn more about AI SkillLab here: https://www.prioritydispatch.net/en/ai-skill-lab
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    Less than 1 minute
  • Teaching Dispatch to Teens with Sergeant Ashlee Gautreaux

    Teaching Dispatch to Teens with Sergeant Ashlee Gautreaux
    Jun 11 2024
    Sergeant Ashlee Gautreaux, creator and facilitator of a high school Emergency Telecommunicator Certification (ETC) program in Ascension Parish, Louisiana, talks about how the program came about and how it’s structured. She also discusses some unanticipated benefits to the community that have come from it. For Your Information: Learn more about the program here: https://www.ascensionschools.org/schools/high/career-technical-education Do you live in Ascension Parish? Apply to become a dispatcher here: https://ascensionsheriff.com/join-our-team
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    Less than 1 minute
  • The Role of a Comm. Center M.D. with Dr. Russell MacDonald

    The Role of a Comm. Center M.D. with Dr. Russell MacDonald
    May 28 2024
    Dr. Russell MacDonald, the Medical Director for Toronto Paramedic Services and Toronto’s Central Ambulance Communications Centre, discusses what a communication center medical director is and how their role impacts your work. For Your Information: Toronto Paramedic Services – social media sites: https://www.youtube.com/@TorontoMedics https://www.facebook.com/TorontoMedics/ https://x.com/torontomedics https://www.instagram.com/torontomedicsofficial/ Emergency Care in the Streets (Canadian edition): https://www.psglearning.com/catalog/productdetails/9781284196641 A link to some of Dr. MacDonald’s publications and related activities: https://www.researchgate.net/profile/Russell-MacDonald
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  • Swatting Masterclass with John Chiaramonte

    Swatting Masterclass with John Chiaramonte
    May 14 2024
    John Chiaramonte, President of Mission Critical Partners’ consulting business, talks about the company's upcoming 8-hour course on swatting incidents. He discusses the recent uptick in these types of responses as well as things communication centers can do to prepare for the eventuality of these calls. For Your Information: Sign up for the class here: https://info.missioncriticalpartners.com/mitigating-swatting-incidents-masterclass Check out Mission Critical Partners’ other webinars and trainings: https://www.missioncriticalpartners.com/resources/webinars-training/
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    Less than 1 minute