Hey CX Nation,

In this week's episode of The CXChronicles Podcast #246 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024 with Gary Pansino, Founder at Velodu based

Gary is an Alumni of Intuit, P&G, Clorox, BMS. He now runs a Qual and Quant research factory with his sister. Questions from mostly repeat clients arrive on trucks. And they do their thing and ship answers back to them, with a smile.

In this episode, Gary and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at Velodu thinks through on a daily basis to build world class customer experiences.

**Episode #246 Highlight Reel:**

1. Building expertise in surveys & customer research at massive companies
2. Increasing the speed of growth by customer listening & focus groups
3. Leveraging customer information to drive product & service innovation
4. Customer team building & collecting constant employee feedback
5. Investing in competitive research & understanding your primary threats

Click here to learn more about Gary Pansino

Click here to learn more about Velodu

Huge thanks to Gary for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.

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Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?

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