Episode Description:
In this episode of the Kith & Kin Hospitality Podcast, Cassie speaks with Poppy, a business development manager at Fuller’s Smith & Turner, about her unique journey into the hospitality industry and the cultural essence of British pubs. From growing up in the pub scene to navigating a career that brings her back to her roots, Poppy shares insights on the allure and traditions of the pub industry, the challenges of running a pub, and why pubs are more than just places to drink—they’re community hubs steeped in culture.

Key Highlights:

• Poppy’s Journey into Hospitality: Growing up with parents in the pub business, Poppy developed a love for the industry. After studying anthropology and working in politics, her passion for hospitality called her back, leading her to roles in PR, craft beer, and eventually, business development at Fuller’s.

• Understanding Fuller’s Tenancy Model: Poppy explains how Fuller’s operates tenanted pubs, where the pub company owns the property while independent business owners run each pub. She highlights how this model balances independence for tenants with support from the Fuller’s network, helping them thrive.

• Finding the Right Tenant: Poppy’s role involves recruiting tenants who align with Fuller’s values and vision for each pub. She shares the importance of knowing the pub’s ideal direction, then networking with local talent, industry professionals, and even those from non-hospitality backgrounds to find the right fit.

• The Role of Rituals and Culture in Pubs: With a background in anthropology, Poppy delves into the cultural importance of pubs, from the unspoken queue at the bar to the daily flow of different patrons. She sees pubs as unique social spaces that provide a backdrop for rituals and community-building.

• Lessons Learned in Event Planning: Reflecting on her early days managing events, Poppy recounts an opera night that didn’t go as planned due to unforeseen logistical issues. This experience taught her the importance of preparation and adaptability, a common theme in hospitality.

• Advice for Aspiring Pub Owners: Poppy provides valuable insights for those looking to run their own pub. She emphasizes the benefits of the tenanted model for those without deep pockets, but also highlights the need for financial preparedness and careful research.

Connect with Poppy:

• LinkedIn: Poppy’s Profile
• Instagram: Follow her journey at Pubs with Poppy for an inside look into pub life and highlights from her work with Fuller’s and other hospitality businesses.

Listen to the full episode to discover the stories, challenges, and joys behind one of Britain’s most cherished institutions—the pub!