Emotional Intelligence in Patient Care
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Emotional Intelligence in Patient Care
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About this listen
In today’s lesson, our founder Lisa Manzo explores how emotional intelligence transforms the patient experience and improves outcomes in every area of care. Whether you're a nurse, physician, or healthcare administrator, how you listen, validate, and deliver information shapes how patients feel—and how much they trust you.
From active listening to compassion in high-stakes conversations, this episode teaches you:
✔ How to use emotional intelligence to build trust and rapport with patients
✔ Why validation and presence matter more than perfect words
✔ Techniques for delivering difficult news with clarity and care
✔ How emotionally intelligent communication improves treatment compliance and patient satisfaction
🎙 This is Episode 1 of our special mini-series, Emotional Intelligence in Healthcare—brought to you by The Phoenix Mind.
🔹 Explore more content & enroll in Lisa Manzo’s FREE Emotional Intelligence Certification:
📌 ThePhoenixMind.com
📌 Learn more about Lisa Manzo → LisaManzo.us
🚀 Listen now & transform the way you care with emotional intelligence!