With 23 years and counting in CDI, Rhoda Chism has seen a lot. The rise of new regulations and reimbursement mechanisms, and the advent of new technologies that have radically transformed chart reviews.

Rhoda has not only weathered these changes and navigated the turbulent waters, but remains as warm and personable, and pro-person, as you will ever meet.

But not anti-technology.

Today she is the Director of Clinical Excellence and Adoption for the software company Iodine, a new position she’s held for just two months. But I think she could be called Chief People Officer. We get into the blending of human and machine, discussing the following:

• Rhoda’s journey into healthcare and nursing at the tender age of 19.

• The transition from bedside nursing to CDI in 2001

• Melissa Varnavas and the lasting impact of a simple message of encouragement and belief

• Using authentic, personal stories to communicate difficult CDI concepts and education, including heart failure and AKI

• How technology has radically transformed CDI over the last two decades

• AI driven technology as human amplifier, not replacement, and the importance of emotional intelligence in CDI work

• Career advice for young professionals in a world of rapid change